Above All Else, Nisaku is dedicated to you, our customer. We strive to make your experience as pleasant as possible. Unfortunately, there are times when a Nisaku does not work or breaks under normal operating conditions. We think it’s important that you know what you can expect from us. That’s why we have a Limited Warranty (“Warranty”) for our Products.

Our Warranty: Nisaku warrants new, genuine, powered and non-powered Products to be free from defects in material or workmanship when used for ordinary household use for a period of two years from the date of purchase by the original, end-user purchaser when purchased from Nisaku or from one of Nisaku’s authorized sellers with proof of purchase. Because Nisaku is unable to control the quality of its Products sold by unauthorized sellers, unless otherwise prohibited by law, this Warranty does not cover Products purchased from unauthorized sellers. If your Product does not work or there’s an issue with a specific part that is covered by the terms of this Warranty, Nisaku will elect to either (1) send you a free replacement part, (2) replace the Product with a new or comparable product at no charge, or (3) repair the Product. How cool is that!

This Warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Product Registration: Nisaku strongly encourages you to register your Product. You can register online at nisakujapan.com/register, or by printing and mailing in a registration card available online from our website, or calling our Customer Service Department at 1-866-766-9563, or by e-mailing us at help@nisakujapan.com. Failure to register your Product will not diminish your warranty rights. However, registering your Product will allow Nisaku to better serve you with any of your customer service needs.

Who Can Seek Limited Warranty Coverage: This Warranty is extended by Nisaku to the original purchaser and original owner of the Product.

What Is Not Covered? This Warranty does not apply if the Product has been used commercially or for non-household or rental applications. This Warranty also does not apply if the Product was purchased from an unauthorized seller. This Warranty also does not cover cosmetic changes that do not affect performance. Wearing parts like belts, augers, chains and tines are not covered under this Warranty, and can be purchased at nisakujapan.com or by calling 1-866-766-9563.

When you shop Nisaku, you’re not just buying a warranty; you’re buying total peace of mind to know that you can rely on our top-notch tools, top-tier customer support, complete product coverage + no hassle return policy. Call us at 1-866-766-9563 Monday – Friday 9am to 7pm EST, and Saturday – Sunday 9am to 4pm EST, email us, chat with us. We’ve got you covered!